FAQ

Design the product according to your ideas using the various options. Use the "Preview" button to display a live preview of your order. You can then click on "To the shopping cart" and complete the order.

We're sorry! We currently offer a wide selection and are constantly working to expand our selection. If your choice is still not there, we ask for your patience or we would be happy to refer you to one of our other products with an image upload function.

Our current shipping time is 5-10 business days. Occasionally there may be delays with the shipping service providers, which we cannot influence. Therefore, our shipping information is only a guideline, but not a legal guarantee.

All orders are sent insured and trackable. You will be notified by email as soon as your order has been dispatched. You can find our shipping conditions here.

We attach great importance to quality. That is why all products are manufactured and shipped in compliance with the highest quality standards.

Our ordering process is completely automated and will be put into production shortly after the order is placed. Therefore, the responsibility of spell checking lies with the customer. We do not make any changes afterwards and the goods will be printed as posted. If you notice the error immediately after placing your order, we maybe can change something.

Unfortunately, emojis, Chinese or Cyrillic characters and other special characters cannot be printed. If these were also selected, they will be displayed as blanks when printed. It is therefore important to only use letters from the Latin alphabet on the keyboard.

When choosing the photos, it should be noted that the photo has good exposure (preferably daylight and no flash), the photo should also be sharp and not previously edited. Please note that we cannot verify every order and therefore the choice of photo is the customer's responsibility.

Unfortunately, only JPG & PNG formats work for the photo upload. Please make sure that your image is in one of these formats. If it still doesn't work, we ask that you open your product link in a different browser and try again.

Unfortunately, we have no influence on the transport companies and can therefore not take any responsibility for the delivery. Please check the delivery address when placing your order, this will also be shown again in the order and shipping confirmation. If the goods are returned for any reason, please confirm the full delivery address and a telephone number again. We will be happy to send the goods out again as soon as possible.

Since all our products are personalized goods, they are excluded from the right of withdrawal. On our product pages you will find a size chart to help you choose the right size.